Cours MS E6293 Troubleshooting and Supporting Windows 7 in the Enterprise
Objectif
This three-day instructor-led course will teach IT Professionals, experienced with Microsoft Windows XP and Windows Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.
This course also directly supports the EDST exam.
- Advanced desktop management to reduce complexity and automate tasks
- Managing remote laptop PCs
- Security hardening and Defense-in-depth
- Meet emerging compliance and governance requirements
- Reduce help desk calls through group policy configuration
- Improving system performance, resiliency, and reliability
Pré-requis
In addition to their professional experience, students who attend this training should already have the following technical knowledge:
- Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
- Microsoft Active Directory principles and management
- Microsoft Windows Server 2008 fundamentals
- Microsoft Windows Client fundamentals
- Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system
Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills:
- Course 6292A: Installing and Configuring Windows 7 Client
- Course 6420B: Fundamentals of Windows Server 2008
Contenu
Module 1: Resolving Startup Issues
- Lesson 1: Overview of the Windows 7 Recovery Environment
- Lesson 2: Configuring and Troubleshooting Startup Settings
- Lesson 3: Troubleshooting Issues with Operating System ServicesLesson 1: Overview of Group Policy Application
Module 2: Using Group Policy to Centralize Configuration
- Lesson 1: Overview of Group Policy Application
- Lesson 2: Resolving Client Configuration Failures and GPO Application Issues
Module 3: Resolving Issues for Hardware Devices and Device Drivers
- Lesson 1: Overview of Hardware Troubleshooting
- Lesson 2: Troubleshooting Physical Failures
- Lesson 3: Troubleshooting Failures of Device DriversModule 4: Resolving Network Connectivity Issues
Module 4: Resolving Network Connectivity Issues
- Lesson 1: Determining Network Settings
- Lesson 2: Troubleshooting Issues with Network Connectivity
Module 5: Resolving Remote Connectivity Issues
- Lesson 1: Troubleshooting VPN Connectivity Issues
- Lesson 2: Using Remote Desktop
- Lesson 3: Troubleshooting User Issues by Using Remote Assistance
- Lesson 4: Troubleshooting NAP Issues
- Lesson 5: Troubleshooting DirectAccess Issues
Module 6: Resolving Issues with Logon and Resource Access Lesson
- 1: Troubleshooting Issues with User Logon
- Lesson 2: Troubleshooting Issues with User Profiles
- Lesson 3: Troubleshooting Issues with File Access
- Lesson 4: Troubleshooting Issues with Printer Access
Module 7: Resolving Issues Related to Security
- Lesson 1: Recovering Files Encrypted by EFS
- Lesson 2: Recovering Drives Encrypted by BitLocker
- Lesson 3: Troubleshooting Issues with Internet Explorer and Content Access
- Lesson 4: Troubleshooting Issues with File Permissions
Module 8: Resolving Issues Related to Operating Systems and Applications
- Lesson 1: Troubleshooting Issues with Application Installation
- Lesson 2: Troubleshooting Issues with Application Operations
- Lesson 3: Applying Application and Windows Updates
Module 9: Resolving Performance-Related Issues
- Lesson 1: Configuring Performance Options in Windows 7
- Lesson 2: Monitoring Reliability and Performance
- Lesson 3: Overview of Event Viewer
Module 10: Appendix A: Implementing a Troubleshooting Methodology
- Lesson 1: Introduction to the Enterprise Desktop Support Technician Job Role
- Lesson 2: Overview of Troubleshooting Steps
Langue du cours
FR
200.- CHF
Durée
3 jour(s)
Prix
2100.- CHF
