Cours MS E50331 Windows 7, Enterprise Desktop Support Technician
Objectif
This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.
Pré-requis
Before attending this course, students must have:
- TCP/IP Troubleshooting skills
- Experience working in a domain environment
- Experience using desktop and command-line troubleshooting tools
- Experience installing and troubleshooting desktop application problems
- Experience configuring registry and group policy settings
Contenu
• Identify and Resolve New Software Installation Issues
• Resolve Software Confi guration Issues
• Resolve Software Failure
• Identify and Resolve Logon Issues
• Identify and Resolve Network Connectivity Issues
• Identify and Resolve Name Resolution Issues
• Identify and Resolve Network Printer Issues
• Identify and Resolve Performance Issues
• Identify and Resolve Hardware Failure Issues
• Identify and Resolve Wireless Connectivity Issues
• Identify and Resolve Remote Access Issues
• Manage File Synchronization
• Identify and Resolve Internet Explorer Security Issues
• Identify and Resolve Firewall Issues
• Identify and Resolve Issues Due To Malicious Software
• Identify and Resolve Encryption Issues
• Identify and Resolve Software Update Issues
• Additional Reading : To help you prepare for this class, review the following resources:
• Classroom Training: Course 6292
• Microsoft Press Book: MCTS Self-Packed Training Kit (Exam 70-680): Confi guring Microsoft Windows 7
Langue du cours
FR
Support de cours
MOC 50331 : not included
Durée
5 jour(s)
Prix
3500.- CHF
