Cours MS 50217 :Planning, Deploying and Managing Microsoft System Center Service Manager 2010

Objectif

This four-day instructor-led course provides students with knowledge and skills to install and configure System Center Service Manager. The course focuses on implementing, configuring and integrating Service Manager with other System Center products. It also focuses on how IT processes such as the Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) can be implemented side-by-side with Service Manager.

Pré-requis

Before attending this course, students must have:

Attended course 6451A: Planning, Deploying and Managing System Center Configuration Manager 2007
Attended course 50028D: Installing Configuring Operations Manager 2007 R2
Experience with ITIL and MOF processes
Experience with Active Directory configuration
Experience with deployment, configuration, and troubleshooting Windows-based computers
Working knowledge of IIS Server
Working knowledge of TCP/IP networking
Working knowledge of SQL Server
Working knowledge of basic public key infrastructure (PKI) concepts

Contenu

Module 1: ITIL/MOF Overview

· This module describes the correspondence between MOF and ITIL processes and their implementation in System Center Service Manager 2010.

Module 2: Change Management

· This module describes the Change Management processes in ITIL and MOF.

Module 3: Configuration Management

· This module describes the ITIL and MOF Configuration Management processes.

Module 4: Service Desk

· This module describes the Service Desk and Customer Service SMF processes.

Module 5: Incident Management

· This module describes the Incident Management processes in System Center Service Manager 2010.

Module 6: Problem Management

· This module describes the Incident Management processes in System Center Service Manager 2010.

Module 7: Reviews and Reports

· This module describes how System Center Service Manager 2010 supports reporting.

Module 8: Organizational Analysis

· This module provides an understanding of the organization where Service Manager is implemented and how this will influence the implementation of Service Manager.

Module 9: Planning and Architecture Design

· This module explains how to plan for a Service Manager implementation and explains the different architecture components together with performance and scale scenarios and best practices for hardware sizing.

Module 10: Deploying Service Manager

· This module explains how Service Manager should be deployed in an IT-environment.

Module 11: Configuration Management and Connectors

· This module explains how to implement configuration management and how to install and configure connectors for Service Manager.

Module 12: Service Manager Management Packs

· This module covers Service Manager Management Packs.

Module 13: User Roles and Functions

· This module covers configuring and supporting User roles and profiles.

Module 14: Using System Center Service Manager

· This module covers common user scenarios.

Module 15: Data Warehouse and Reporting

· This module shows the students how Data Warehouse and Reporting works with Service Manager.

Module 16: Self Service Portal

· This module explains how to work with Self Service Portal. It also describes how to configure and install Self Service Portal.

Module 17: Maintaining Service Manager

· This module shows the students how Maintain Service Manager.

Module 18: Extending Service Manager

· This module shows the students how extend Service Manager.

Module 19: Troubleshooting Service Manager

· This module covers troubleshooting common errors in Service Manager.

Examen(s) préparé(s)

After completing this course, students will be able to implement and configure Service Manager in the enterprise environment.

Langue du cours

FR

300.- CHF

Durée

5 jour(s)

Prix

3500.- CHF

Nos cours collectifs

Aucune session programmée

Conditions générales de vente