Cours MS 1737 Microsoft Operations Framework Essentials
Objectif
This course, Microsoft Operations Framework Essentials, is an introductory two-day course designed to expose students to the three key elements of the Microsoft Operations Framework?the MOF process, team models, and risk models. This course also helps students to understand the purpose of MOF by giving the context of its development and describing how MOF builds upon the Information Technology Infrastructure Library (ITIL) to achieve its goals.
Pré-requis
Il est fortement recommandé d'avoir suivi le cours ITIL Foundation
Contenu
After completing this course, students will be able to:
Describe the major challenges now facing IT operations, and the MOF approach to service management.
Describe ITIL and how MOF builds on it.
Describe the MOF Process Model, its four quadrants, and the mission of service for each quadrant.
Describe the MOF Team Model and the mission, key responsibilities, and needed staff competencies for each role cluster.
Describe the MOF Risk Management Discipline and how it is applied to operations.
Langue du cours
FR
Durée
2 jour(s)
Prix
1600.- CHF
Nos cours collectifs
Aucune session programmée
