Cours ITIL V3 Foundation (English Course)
Objectif
This course enables delegates understanding all basics of the Service Management framework ITIL v3.ITIL v3 presents Service Management through the whole lifecycle of a service, including Strategy, Design, Transition, Operatiosn and Continual Improvement.
After completing this course, students will be able to:
- know main concepts and terminology of ITIL
- be fully aware of the importance of ITIL for a good IT Service Management
- understand challenges implementing ITIL
Contenu
Introduction to IT Service Management
Whole lifecycle of a service
Service Strategy
Finance Management
Demand Management
Service Portfolio Management
Service Design
Service Catalog Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management
Service Transition
Transition planning and support
Change Management
Service Asset and Configuration Management
Release and Deployment Management
Service validation and testing
Evaluation
Knowledge Management
Service Operations
Event Management
Incident Management
Request Fulfilment
Problem Management
Access Management
Continual Service Improvement
7-Step Improvement
Service Reporting and measurement
Other methods and techniques
Langue du cours
EN
Durée
3 jour(s)
Prix
2500.- CHF
