Cours ITIL® Intermediate Service Strategy

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Objectif

ITIL® Intermediate Service Strategy course will help you to understand main concepts of Service Strategy Principles and to define services and market spaces. ITIL® Intermediate Service Strategy course will also allow you to have a control on the Financial Management.  This ITIL® Intermediate Service Strategy course will show you how to drive strategy through the Service Lifecycle and how to understand challenges implementing Critical Success Factors and risks.

Pré-requis

  • Certificat «ITIL® Foundation Certificate in IT Service Management».
  • Avoir suivi le cours est un pré-requis exigé pour être admis à l'examen final.

Contenu

  • Service Strategy Principles.
  • Defining services and market spaces.
  • Conducting Strategic Assessments.
  • Financial Management.
  • Service Portfolio Management.
  • Managing demand.
  • Driving strategy through the Service Lifecycle.
  • Understanding Critical Success Factors and risks.

PDU

3

Langue du cours

EN

Durée

3 jour(s)

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