Cours ITIL® Intermediate Service Design

Imprimer Retour

Objectif

ITIL® Intermediate Service Design course will allow students to understand main concepts and terminology of ITIL®; to be fully aware of the importance of ITIL® for a good IT Service Management; to have a control of all Service Design activitiesand to understand challenges implementing ITIL®.

Contenu

  • Management and control of all Service Design activities.
  • Management and application of Service Design concepts, inputs, outputs and activities.
  • Knowledge of Service Design principles and management of Service Design processes.
  • Control and coordination of Service Design technology related activities.
  • Justification and control of the organisational and technological issues on Service Design.
  • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.

PDU

3

Langue du cours

EN

Durée

3 jour(s)

Prix

2700.- CHF

Nos cours collectifs

Aucune session programmée

Conditions générales de vente