Cours Intermediate Service Strategy ITIL v3
Contenu
- Service Strategy Principles
- Defining services and market spaces
- Conducting Strategic Assessments
- Financial Management
- Service Portfolio Management
- Managing demand
- Driving strategy through the Service Lifecycle
- Understanding Critical Success Factors and risks.
PDU
3
Langue du cours
EN
Durée
3 jour(s)
Prix
2700.- CHF
Nos cours collectifs
Aucune session programmée
