Implementing IT process reference materials and improving IT models

Today, in any IT department, the implementation of Continual Service improvement with processes is crucial. The IT Service Management has to support teams on site. There is a productivity and improvement factor for the quality of the work delivered.

The implementation of an ITSM organisation requires the training of almost all the IT teams. Thus, its application cannot only be summarised with a “top-down” approach, but by working practices in the field, with operational teams, starting with the most critical items in real life projects.

There are two main levels of specialisation on the 3rd version of ITIL:

• ITIL Foundation V.3, basic level, enables you to get a full overview of the methodology and its practical application. Three days are generally sufficient to get this certification. For people who are already ITIL Foundation V. 2 certified, a one-day bridge training enables you to update the knowledge and the certification..
• ITIL Advanced Service Manager Professional Diploma V.3, for people who are involved in ITIL projects in companies and who wish to master the detail of ITIL. A modular offer enables you to obtain this certification. For people who are already ITIL Service Manager V. 2 certified, there are migration links which enable you to access the V.3 certification.
• To complement the ITIL training course, Altran Education Services proposes you to strengthen your knowledge in project management by following one of our PRINCE2 training sessions.

Altran Education Services is a training and exam centre (AEC) certified by EXIN which makes it possible for you to both follow your training course and get your certification in our offices.