Course MS E50331 Windows 7, Enterprise Desktop Support Technician

Imprimer Retour

Goal

Windows 7, Enterprise Desktop Support Technician five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. This Windows 7, Enterprise Desktop Support Technician course will also help test takers prepare for the 70-685 exam.

Prerequisites

Before attending this course, students must have:

  • TCP/IP Troubleshooting skills
  • Experience working in a domain environment
  • Experience using desktop and command-line troubleshooting tools
  • Experience installing and troubleshooting desktop application problems
  • Experience configuring registry and group policy settings

Content

  • Identify and Resolve New Software Installation Issues
  • Resolve Software Confi guration Issues
  • Resolve Software Failure
  • Identify and Resolve Logon Issues
  • Identify and Resolve Network Connectivity Issues
  • Identify and Resolve Name Resolution Issues
  • Identify and Resolve Network Printer Issues
  • Identify and Resolve Performance Issues
  • Identify and Resolve Hardware Failure Issues
  • Identify and Resolve Wireless Connectivity Issues
  • Identify and Resolve Remote Access Issues
  • Manage File Synchronization
  • Identify and Resolve Internet Explorer Security Issues
  • Identify and Resolve Firewall Issues
  • Identify and Resolve Issues Due To Malicious Software
  • Identify and Resolve Encryption Issues
  • Identify and Resolve Software Update Issues.

Course Language

FR

Course material

  • MOC 50331 : not included

Duration

5 day(s)

Our group lessons

Availability on request

General conditions of sales

If you have any difficulties with physical access or require any assistance please contact our teams.