Course ITIL® Intermediate Service Design

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Goal

ITIL® Intermediate Service Design course will allow students to understand main concepts and terminology of ITIL®; to be fully aware of the importance of ITIL® for a good IT Service Management; to have a control of all Service Design activitiesand to understand challenges implementing ITIL®.

Content

  • Management and control of all Service Design activities.
  • Management and application of Service Design concepts, inputs, outputs and activities.
  • Knowledge of Service Design principles and management of Service Design processes.
  • Control and coordination of Service Design technology related activities.
  • Justification and control of the organisational and technological issues on Service Design.
  • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.

PDU

3

Course Language

EN

Duration

3 day(s)

Our group lessons

Availability on request

General conditions of sales

If you have any difficulties with physical access or require any assistance please contact our teams.